In an effort to provide the best service and care to our guests, we kindly request a minimum of 24 hours notice if you need to cancel or reschedule an appointment. This will give our stylists and opportunity to fill their schedule and accommodate other guests on a waiting list. If less than 24 hours notice is given, you may be subject to a fee of 50% of your service total. If you no show to an appointment, you may also be subject to a fee on your next visit.
If you know you will be running late, please let us know as soon as possible so we can adjust the schedule if necessary. We understand that life happens, and we generally allow a 10 - 15 minute grace period for guests. If we have not heard from you, we will call and check-in. If you are excessively late, it may be required to shorten your appointment or reschedule is all together.
Thank you for your understanding in these matters!